Stay in Control with Responsible Gaming Guide
At Nine Casino, we regard gambling strictly as a form of entertainment and leisure. We recognise that the vast majority of our players in Great Britain engage with our platform responsibly and within their means. However, we also acknowledge that for some individuals, gambling can pose challenges and lead to harm.
We strongly encourage all players to maintain conscious control over their gambling activity. This includes setting personal limits on both time and expenditure, and never viewing gambling as a method of generating income or recovering financial losses.
Should you perceive that your gambling is adversely affecting your financial situation, personal relationships, or daily wellbeing, Ninecasino UK urge you to utilise the control tools available on our platform or to seek assistance from professional support organisations.
Our Commitment to Player Safety
Nine Casino is committed to fostering a safe and secure gambling environment for all users across Great Britain. We operate in full compliance with the standards and regulations set forth by the Gambling Commission of Great Britain. Our measures include stringent age verification protocols, the promotion of healthy gambling habits, and a dedicated focus on protecting minors and vulnerable individuals from gambling-related harm.
Identifying Problem Gambling
Gambling should never serve as a means of escaping personal difficulties or addressing financial strain. It is imperative to remain vigilant and recognise potential indicators of problematic behaviour, which may include:
- Spending more time or money on gambling than initially intended
- Pursuing losses in an attempt to recoup previous losses
- Neglecting professional obligations, family responsibilities, or social engagements
- Experiencing restlessness or irritability when unable to gamble
- Resorting to borrowing funds or liquidating personal assets to finance gambling activities
Acknowledging these signs, whether in oneself or in others, constitutes the essential first step towards regaining control.
Tools for Maintaining Control
Nine Casino provides a comprehensive suite of account-based tools designed to empower players in managing their gambling activity effectively.
Deposit Limits
Players may establish restrictions on the amount they can deposit over daily, weekly, or monthly periods, thereby facilitating effective budget management.
- Any reduction to an existing limit shall take effect immediately.
- Requests to increase or remove a limit are subject to a mandatory 24-hour cooling-off period.
Reality Checks and Session Timers
Players may enable session reminders to monitor the duration of their play. These regular notifications assist in making informed decisions regarding the continuation or conclusion of a gaming session.
Time-Outs and Self-Exclusion
For individuals requiring a temporary suspension, the Time-Out function permits a brief account hiatus. For those seeking a more extended interruption, the Self-Exclusion facility allows for account closure for a predetermined period, encompassing all platform services and including participation in the national GAMSTOP scheme.
Transaction History
Players retain the ability to access a complete record of their account activity, including deposits, wagers, and withdrawals, at any time. This transparency facilitates ongoing awareness of personal gaming patterns.
Safeguarding Minors
Access to gambling services is strictly prohibited for individuals under the age of 18 within Great Britain. Nine Casino enforces rigorous age verification procedures to uphold this standard.
- Account credentials must not be shared with any third party.
- The use of parental control software on shared devices is strongly advised.
- Players are reminded to log out of their account following each session on any device accessible to others.
Sources of Support and Assistance
Should concerns arise regarding your own gambling behaviour or that of someone close to you, confidential support is available through several reputable channels.
We advise contacting specialised advisory services, including GamCare, BeGambleAware, and Gamblers Anonymous UK. Information regarding the national self-exclusion scheme, GAMSTOP, is also available for those seeking to restrict their access to gambling across multiple operators.
Our Customer Support team remains available 24/7 to provide guidance on the responsible gaming tools available within your account and to assist with any related enquiries. We are committed to supporting you in maintaining a safe and controlled gaming experience.
