Nine Casino Terms and Conditions
1.1 Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you (“the Player”) and Nine Casino (“the Casino”, “we”, “us”, “our”). By accessing, registering, or using our website and services (the “Website”), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use or continue to use the Website.
1.2 Risk Acknowledgement
You understand and agree that by participating in casino games you risk losing the money deposited to your account. Gambling involves financial risk, and outcomes are based on chance. You should never gamble with funds you cannot afford to lose.
1.3 Legal Compliance and Jurisdiction (United Kingdom)
Online gambling is regulated in Great Britain by the Gambling Commission under the Gambling Act 2005. Nine Casino is operated by Nines Casino Ltd, a company registered in England and Wales under company number 15410983, with its registered address at 130 Commonside, Brierley Hill, DY5 4AE, United Kingdom. Our licence and operations are subject to the laws of England and Wales. You access and use the Website at your own initiative and risk, and you are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations within your jurisdiction.
1.4 Changes to Terms
We reserve the right to update, amend, or modify these Terms and Conditions at any time. Material changes will be communicated via email or through a prominent notice on the Website. It is your responsibility to review these Terms regularly. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
1.5 Communications
By registering, you consent to receive electronic communications from us for account-related and service purposes. You may opt out of promotional communications, but you acknowledge that we may still send essential service messages regarding your account, security, or transactions.
1.6 Responsible Gaming & Minimum Age
Gambling can be addictive. Please play responsibly. The Website is intended for adults only. The minimum age to register and play is 18 years within Great Britain.
2. Game Availability & Access
2.1 Jurisdictional Restrictions
Certain games may be unavailable in specific regions due to regulatory requirements or game provider policies. These restrictions may change without prior notice.
2.2 Geolocation & Access Controls
We use geolocation technology and other verification methods to enforce access restrictions. Any attempt to bypass these restrictions (e.g., using VPNs, proxies, or spoofing location data) is a breach of these Terms.
2.3 Consequences of Breach
If we reasonably believe you have attempted to access our services from a restricted jurisdiction or circumvent controls, we reserve the right to suspend or close your account, void bets, withhold withdrawals, forfeit bonuses and winnings, and apply funds to cover related losses or damages.
3. Account Management
3.1 Eligibility (United Kingdom)
Nine Casino accepts players only from within Great Britain where online gambling is legally permitted. You are solely responsible for verifying the legality of your participation.
3.2 Age Requirement
You must be at least 18 years old. We reserve the right to request proof of age and to suspend accounts if verification fails.
3.3 One Account per Player
You may hold only one account. Creating multiple accounts (e.g., using the same household, device, IP, or payment method) may result in account closure, voided bets, and forfeiture of bonuses and winnings.
3.4 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. We are not liable for losses due to unauthorized access resulting from your failure to secure your account.
3.5 Prohibited Activities
You may not transfer funds between player accounts, sell or transfer your account, or act as an intermediary for third-party payments.
4. Financial Transactions
4.1 Supported Currencies
The Website supports deposits and gameplay in Pound Sterling (GBP) as the primary currency. Additional currency options may be displayed in the cashier from time to time.
4.2 Deposits
Deposits must be made only from payment methods registered in your own name. We may confiscate winnings and suspend accounts if third-party payments are detected.
4.3 Withdrawals & Verification (KYC)
Withdrawals are subject to limits and processing times based on your payment method and verification status. We reserve the right to conduct Know Your Customer (KYC) checks prior to processing withdrawals and at any other time we deem necessary, which may require identity, address, and payment method verification.
4.4 Anti-Money Laundering
We apply standard anti-money laundering procedures in accordance with UK regulations. You are solely responsible for any taxes on winnings under applicable UK laws.
4.5 Errors & Malfunctions
In the event of a technical or human error (e.g., incorrect game results or credits), we reserve the right to correct the error, void affected bets, and adjust account balances. You must report any suspected error immediately.
5. Bonuses & Promotions
5.1 Bonus Terms
Any bonuses or promotions are subject to specific Bonus Terms and Conditions. Bonus funds are typically subject to wagering requirements. Withdrawing before meeting these requirements may result in the forfeiture of bonus funds and associated winnings.
5.2 Bonus Abuse
We reserve the right to withhold payments and suspend accounts where we suspect bonus abuse, fraud, or system manipulation.
6. Responsible Gaming Tools
6.1 Player Controls
We provide tools such as deposit limits, session timers, and self-exclusion to help you gamble responsibly. You can set these controls within your account settings.
6.2 Self-Exclusion
You may request to self-exclude for a chosen period (minimum six months). During this time, your account will be blocked. We also participate in GAMSTOP, the national self-exclusion scheme.
7. Account Termination & Dormancy
7.1 Player-Initiated Closure
You may close your account by contacting Customer Support. Remaining funds will be returned subject to verification and compliance checks.
7.2 Casino-Initiated Closure
We reserve the right to suspend or close accounts at our discretion for breaches of these Terms, compliance issues, or risk concerns.
7.3 Dormant Accounts
An account with no login activity for 12 consecutive months may be considered dormant. Where permitted by UK regulations, a monthly administrative fee may be applied to positive balances until the balance reaches zero or the account is reactivated.
8. Liability & Disclaimers
8.1 No Warranty
The Website and services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.
8.2 Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Website, including losses due to technical failures or unauthorized access.
8.3 Maximum Liability
Where liability cannot be excluded, our total liability for any claim shall not exceed the total amount of the relevant wager placed.
9. Intellectual Property
All content, software, design, trademarks, and related intellectual property on the Website are owned by us or our licensors. You may use the Website for personal, non-commercial use only. Any reproduction, distribution, or commercial exploitation without prior written consent is prohibited.
10. Complaints & Dispute Resolution
10.1 Submitting a Complaint
Complaints should be submitted to our Customer Support team. We will make reasonable efforts to resolve issues promptly.
10.2 Escalation
If a complaint is not resolved internally, it may be escalated to an Alternative Dispute Resolution (ADR) provider in accordance with our licensing by the Gambling Commission.
10.3 Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
